Privacy Policy
Who We Are
This website is operated by Viral Sweets Club. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
If you have any questions about this policy or how your data is used, please contact us
What Information We Collect
When you use our website or place an order, we may collect the following information:
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Name
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Billing and shipping address
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Email address
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Telephone number
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Order details and purchase history
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Technical information such as IP address and browser type
This information is collected when you place an order, create an account, sign up to our newsletter, or contact us.
How We Use Your Information
We use your information to:
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Process and fulfil your orders
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Deliver products to you
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Communicate with you about your order
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Provide customer service
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Improve our website and services
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Send marketing communications if you have opted in
We only collect information that is necessary for these purposes.
Payment Information
All payments are processed securely through third-party payment providers such as PayPal and our ecommerce platform BigCommerce. We do not store or have access to your full payment card details.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers who help us operate our business, including:
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Payment processors
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Delivery and courier companies
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Website hosting providers
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Email marketing providers
These providers only receive the information necessary to perform their services and are required to keep your data secure.
Marketing Communications
If you subscribe to our newsletter, we may send you emails about new products, promotions, and updates.
You can unsubscribe from marketing communications at any time by using the unsubscribe link in any email or by contacting us.
How Long We Keep Your Data
We retain personal information only for as long as necessary to fulfil the purposes it was collected for, including legal, tax, and accounting requirements.
Your Data Protection Rights
Under UK data protection laws, you have the right to:
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Access the personal data we hold about you
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Request correction of inaccurate information
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Request deletion of your personal data where appropriate
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Restrict or object to certain processing of your data
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Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details provided above.
Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our site. You can manage or disable cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal requirements. Any updates will be posted on this page.